The NDIS and Service Agreement

This Service Agreement is made for the purpose of providing supports under the client’s NDIS plan.

The parties agree that these Terms and Conditions are made in the context of the NDIS, which is a scheme that aims to:

  • 1. support the independence and social and economic aspect of people with disability, and
  • 2. enable people with a disability to exercise choice and control to pursue their goals and the planning and delivery of their supports.
  • 3. NDIS plan to be provided to Empowering Disability Partners Pty Ltd.


Schedule of supports

Empowering Disability Partners Pty Ltd (ED Partners) agrees to provide the client all the services listed on the website. The supports and their prices are set out by our representatives and are available via phone call or a live conference with ED Partners. All prices are GST inclusive (if applicable) and include the cost of providing the supports. Additional expenses (i.e. things that are not included as part of a client NDIS supports) are the responsibility of the client/client representative and are not included in the cost of the supports.


ED Partners’ Responsibilities

ED Partners agrees to:

  • 1. review the provision of supports at least annually with the client;
  • 2. once agreed, provide supports that meet the client’s needs at the client’s preferred times;
  • 3. communicate openly and honestly in a timely manner;
  • 4. treat the client with courtesy and respect;
  • 5. consult the client on decisions about how supports are provided;
  • 6. give the client information about managing any complaints or disagreements and details of ED Partners’ cancellation policy;
  • 7. listen to the client’s feedback and resolve problems quickly;
  • 8. give the client a minimum of 24 hours notice if ED Partners has to change a scheduled appointment to provide supports;
  • 9. give the client the required notice if ED Partners needs to end this Service Agreement (see “Ending this Service Agreement” below for more information);
  • 10. protect the client’s privacy and confidential information;
  • 11. provide supports in a manner consistent with all relevant laws, including the NDIS Act 2013 and Rules, and the Australian Consumer Law;
  • 12. keep accurate records on the supports provided to the client; and
  • 13. will issue invoices and statements of the supports delivered to the participant as per the NDIA Terms of Business for Registered Providers as requested 


Responsibilities of the client/client representative

The client/client representative agrees to:

  • 1. inform ED Partners about how they wish the supports to be delivered to meet the client needs;
  • 2. treat ED Partners workers with courtesy and respect;
  • 3. talk to ED Partners if the client has any concerns about the supports being provided;
  • 4. Give ED Partners the required notice if the client cannot make a scheduled appointment, noting that if the notice is not provided, ED Partners cancellation policy will apply;
  • 5. Give ED Partners the required notice if the client needs to end this Service Agreement (see ‘Ending this Service Agreement’ below for more information); and
  • 6. let ED Partners know immediately if the client’s NDIS plan is suspended or replaced by a new NDIS plan or the client stops being a participant in the NDIS.



ED Partners will seek payment for their provision of supports after the supports have been delivered.

SELF MANAGED – The client/client representative has chosen to self-manage the funding for NDIS supports provided under this Service Agreement. After providing those supports, ED Partners will send the client/client representative an invoice for those supports for the client/client representative to pay. The client/client representative will pay the invoice by direct debit / EFT within 7 days.

NDIA MANAGED – The client has nominated the NDIA to manage the funding for supports provided under this Service Agreement. After providing those supports, ED Partners will claim payment for those supports from the NDIA.


Changes to this Service Agreement

If changes to the supports or their delivery are required, the parties agree to discuss and review this Service Agreement. 


Ending this Service Agreement

Should either party wish to end this Service Agreement, they must give two weeks’ notice. If either party seriously breaches this Service Agreement, the requirement of notice will be waived.


Feedback, complaints, and disputes

If the client wishes to give ED Partners feedback or is not happy with the provision of supports and wishes to make a complaint, the participant can talk to our representative on 1300 110 251 or email at

If the client is not satisfied or does not want to talk to this person at any time, they can make a complaint to the NDIS Commission. Complaints to the NDIS Commission can be lodged:


Goods and Services Tax (GST)

For the purposes of GST legislation, the Parties confirm that:

  • a supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the NDIS Act, in the client’s NDIS Plan currently in effect under section 37 of the NDIS Act;
  • the client’s NDIS Plan is expected to remain in effect during the period the supports are provided; and
  • the client/client representative will immediately notify the provider if a new plan replaces the client’s NDIS Plan or the client stops being a participant in the NDIS.


Cancellation Policy

At ED Partners, we value consistent and high-quality intervention. If you need to cancel an appointment, it is recommended to do it before 3 pm on the day before your appointment to avoid a cancellation fee. If you contact ED Partners after 3 pm the day before your appointment or on the day of your appointment, there will be a cancellation fee of 90% charged to your account and payment due at your next appointment. Should your therapist arrive at your scheduled appointment and you and your child are not at home or at the location of the appointment with no prior notice, the scheduled session, including travel, will be charged at 100% of the scheduled fee for that session. Where ED Partners cancels support due to operational reasons, the service will be rescheduled at no penalty to either party. Where multiple cancellations or no-shows occur in a 12-month period, ED Partners will initiate contact with the family and their support network to move forward.


Contact details

The Client Representative can be contacted on:

1300 110 251